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Position Title: Transcription
Liaison/ROI |
Job Code: 300 |
Effective Date: |
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This position reports to: Health
Information Manager |
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Department: Health Information |
Entity: |
Job Grade: |
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Position Purpose: Responsible
for the accuracy and timeliness of filing all reports. Coordinates the
release of medical information to all requestors. Monitors outsourced transcribed reports for
completeness and accuracy. All other
duties as outlined in the position description. |
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Principle Accountabilities and
Essential Duties of the Job
and
timely. Work with transcription
outsourcing company to expedite timely report distribution. Works with departments and
medical staff to assist in area.
Document
Solutions to all requestors, including patients, physicians, other health care
providers, insurance companies, and lawyers, in accordance with hospital
policy and
state and federal law. Also
responsible for the processing of subpoenas and court
orders. Notification of Risk Manager and DHIM as appropriate.
mail to
other departments.
completed.
and
review.
providers
of the policies and procedures for release of medical information, including
review and return of record(s).
needed
for assistance and correction.
answers
the telephone and takes accurate messages.
internal
as well as those provided externally. |
% of Time 75% |
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Safety ·
Identifies and
resolves safety issues; actively identifies and takes appropriate precautions
following safety standards in the workplace for self and customers. ·
Can identify
the appropriate situation requiring personal protective equipment (PPE). ·
Adheres to the
employee safety plan and supports the effort to provide a safe environment
for patients and staff. ·
Follows the
infection control plan specifically in the areas of: disposal of infectious
waste; reporting of infections; needle sticks; blood/mucous membrane
exposure; disinfection techniques. ·
Demonstrates
understanding of Life Safety, Equipment Management, Disaster Preparedness,
Security, Hazardous Materials and Utilities. Customer Service ·
Exhibits
customer-focused behaviors which are consistent with the mission, vision,
value statements and the Patient’s Bill of Rights. ·
Demonstrates
belief that there is nothing of greater value than our customers by
consistently ensuring high value of services with good outcomes and high
customer satisfaction. Ensures mature,
ethical, and professional behavior by respecting rights and opinions of others. ·
Responds
promptly to customer concerns and complaints; demonstrates proper telephone
etiquette; uses tact, sensitivity and sound judgment when relating with
patients, care givers, significant others, staff and other customers. ·
Recognizes
customer dissatisfaction manages concerns quickly or contacts the appropriate
individual for follow-up. ·
Accepts
assignments in a positive manner; anticipates change with enthusiasm and well
thought-out opportunities for change; is a role model and
mentor in the change process. |
% of Time 5% % of Time 20% |
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Job Complexity: * Level 1 Level 2 X Level 3 Level 4 Level 5 |
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Impact of Decision-making Errors: * Level 1 X
Level 2 Level 3
Level 4 |
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Position in the Organization: * Staff
X Clerical
Analyst
Coordinator Lead Specialist Supervisor Manager
Director
VP/Executive |
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Age Category of Patient Served: Check all age categories of patients
served. (Required by JCAHO for patient care givers)
____ N/A X <
1 year X 1-11 X 12-18 X 19-50 X 51-64 X 65
and over |
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Exposure to blood/body fluid: (Required by OSHA) Yes
X No |
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Education and Experience: Check the minimum requirements for
education and experience. The
education or experience preferred may be listed on the line provided: |
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Education:
Basic skill set (minimum
of 6 months to 2 years)
Associate degree
Diploma in Nursing or Bachelor's
degree in
Master's degree ________
Ph.D.
M.D.
Certification/Licensure Required for Job: |
Experience: (Check Appropriate Lines) Technical Field Supervision ___No experience _X 0 - 2 years ____3 months-1 year 3 - 4 years X_ 1-3 yrs 5 - 7 years ____3 - 5 years 8 -10 years >
5 years > 10 years Preferred: Health Information experience,
1-2 years in hospital medical records transcription. Other knowledge, skills, abilities required: ·
One year's
experience in general office practice ·
Familiar with
computerized data retrieval systems ·
Able to interact
with public and staff in a professional manner ·
Typing, computer
and telephone skills ·
Medical
terminology; anatomy & physiology ·
Type 60 wpm ·
Word processing system experience |
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Physical Activity: (Check all that apply) |
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N/A |
0 -- 25% |
26 – 75% |
76 – 100% |
Avg. lbs. |
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Lift/Carry |
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X |
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25-30 lbs. |
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Push/Pull |
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X |
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30-35 lbs. |
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Reach Overhead |
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X |
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Climb |
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X |
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Squat/Bend/Kneel |
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X |
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Sit |
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X |
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Stand |
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X |
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Walk/Move about |
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X |
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Working
Conditions: (Check all the boxes that
describe the environment.) x Temperature:
Heated and air conditioned. x Noise:
X Chemicals or hazardous material/waste handled
or present: Chemicals specific to assigned unit. See department specific MSDS Manual. Tools
Used: Equipment used: Computer,
copier, fax machine, microfilm reader/printers, canofile, printer, telephone,
mobile file unit, dictation system, Meditech transcription module. |
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JOB COMPLEXITY:
Level 1: Simple rules and detailed procedures exist. Use equipment requiring few decisions and minor training. Procedures can be learned with brief on-the-job training.
Level 2: Rules exist for repetitive or routine duties performed under standard procedures. Some minor decisions are made and some latitude exists to adapt to changing work conditions. Can be learned with on-the-job training lasting from several weeks to nine months.
Level 3: Plans and performs a variety of duties requiring knowledge of a particular field and applies principles to analyze facts or conditions regarding problems or transactions. Require 9 months to 2 years' on-the-job training. May do some basic lead functions over a work group with complexity level of "1" or "2."
Level 4: Uses broad knowledge of practices and procedures in a technical, clinical or professional field to handle complex assignments. Usually requires 2 or more years' on-the-job training. May be a lead worker over a work group with a complexity level of "1" to "3."
Level 5: Uses broad knowledge of practices and procedures and has latitude to consider which among many procedures to use and in what sequence. Generally involves education beyond high school. May be a member of management.
IMPACT OF DECISION-MAKING ERRORS:
Level 1: Decision-making errors are usually found before completion of the incumbent's work process through normal review. Errors have a very limited impact on productivity, service and/or quality beyond the incumbent's job. Decision-making errors are generally confined to a department or function.
Level 2: Decision-making errors are found after the fact and have a moderate impact on productivity, service and/or quality beyond the incumbent's job. Decision-making errors are generally confined to department or function.
Level 3: Decision-making errors are found after the fact and have a moderate impact on productivity, service and/or quality within the hospital. External relationships may be affected.
Level 4: Decision-making
errors are hard to find and may result in considerable waste of resources or
significantly affect operational efficiency, productivity, service and/or
quality within the hospital. External
relationships may be affected.
POSITION IN THE ORGANIZATION:
Staff: Non-management position that does not fit any of the other categories.
Clerical: Compiles records, communicates, schedules, computes, organizes or files data with or without machine aid.
Analyst: Analyzes and studies management and operational problems. Develop models or solutions by computer or other means, including data analysis and conducting research to test possible solution.
Coordinator: Responsibility for program or processes in or between departments as a coordinator or liaison.
Lead: Functions with direct, limited authority to assign and check work, train and answer questions, schedule work for a minimum of four or more employees.
Specialist: Specializes in a field or program and functions independently as a resource within or to various departments.
Manager: Individual who manages an entire function and supervises people.
Director: Directs two or more functions or a function which is significant in complexity and scope as determined by senior management and Human Resources. Most Director-level positions will be department heads.
ACKNOWLEDGMENT
I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of Transcription Liaison/ROI and agree to perform the identified essential functions in a safe manner and in accordance with the facility’s established procedures. I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals and that the facility will provide me instructions on how to prevent and control such exposures. I further understand that I may also be exposed to the hepatitis B Virus and that the facility will make available to me, free of charge, the Hepatitis B Immunization.
I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself, and that such termination can be made with or without notice.
Signature:_________________________________________ Date:_____________
Transcription Liaison/ROI
Signature:_________________________________________ Date:_____________
Human Resources Professional